SHIPPING & RETURNS

Promotional Items / Reduced-Priced Items:

• All items purchased at a reduced price are considered final sales.
• Specific conditions or restrictions regarding the return or exchange of promotional items will be communicated to customers at the time of purchase.

Non-Refundable and Non-Exchangeable for Discounted Items:

• Products purchased at a discounted price are ineligible for refunds or exchanges, except for damaged items, which can only be exchanged.

Return or Exchange for Regular-Priced Products:

• Regular-priced products may be returned or exchanged within 7 days of the date of delivery.

Return or Exchange for Regular-Priced Products Requirements:

• A maximum of 24 hours from the date of the delivery notice is required.
• To initiate a return or exchange, customers must notify us by using the RETURN FORM. Notifications via other channels, will not be accepted. Please ensure that all returns and exchanges are processed through this form to avoid any delays or complications.

Replacement or Purchase for Returned Items:

• Upon the return of an item, the company will either provide a replacement or offer the customer the choice to acquire another item of equivalent value.

Damaged or Defective Items:

• A maximum of 24 hours‘ of the date of the delivery notice is required.
• Notification via various channels will be accepted, or customer can use this FORM

Damaged or Defective Requirements:

• If an item is received in a damaged or defective condition, customers should:
  • Contact the company immediately with evidence such as photographs or a detailed description of the damaged item/s.
  • The company will assess the evidence and then contact and guide the customer through the appropriate steps for return, replacement, or refund.

Customer’s Responsibility for Returns:

• Customers are responsible for covering the shipping costs associated with returning items.
• The company will not be liable for any shipping or handling costs incurred by the customer.

Cancellation Notice Requirement:

• Cancellation requires a minimum of 24 hours‘ notice.
• Notifications can only be submitted through this FORM

Refund Payment Policy:

• Refunds are processed within 30 business days upon receipt and inspection of the returned item.
• The refunded amount will be credited to the original payment method.

Condition of Returned Items:

• Customers may refund items under the following conditions:
  • The item must be unused.
  • The item must be undamaged.
  • The item must be in its original packaging.
• Upon receiving the returned items and verifying that they meet the conditions stated above, the company will initiate the refund process. The customer will be notified once the refund has been processed.

Exchange Policy:

• Customers may exchange items under the following conditions:
  • The item is eligible for return based on the conditions mentioned in the “Condition of Returned Items” section.
  • Any additional costs or restrictions associated with the exchange will be communicated to the customer.

Contact Information:

• Please ensure you provide all important information, including a contact number, for any questions about your location.
• Once your order is ready for delivery, our team will call to verify the address and arrange the best delivery time.

Compliance with international shipping guidelines:

• We strictly adhere to international shipping guidelines, ensuring that all shipments comply with relevant regulations.
• Please note that due to restrictions, batteries, and chemicals can only be shipped within the UAE.
• For international shipping, please contact us via the “Contact Us” page for additional information and instructions.

Moving fragile electronics is a complex task:

• To guarantee the safe delivery of your electronic components, we employ specialized packaging techniques.
• Fragile items are handled with utmost care to prevent damage during transit.

Customs and import/export considerations:

• Customers are responsible for any customs duties or taxes incurred during the importation process.
• We provide accurate product information to facilitate smooth customs clearance.

Shipping Information (for customers in UAE):

• Customers residing in UAE will incur a flat shipping charge of 13 AED.

International Shipping:

• If you are outside UAE, you can opt for UPS shipping.

Classification of the products to make reference easy:

• Products are categorized for easy reference on our website.
• You can find detailed information in each product listing, including specifications and compatibility.

Product descriptions and specifications:

• Accurate product descriptions and specifications are provided on our website.
• If you have any questions or need further clarification, please contact our customer support.

Quality assurance standards and return policies for electronic components:

• We uphold high-quality standards.
• If you receive a product that does not meet expectations, please contact our customer support within 24 hours for a return or exchange.

Compliance on how components are handled and stored upon receipt:

• Customers are responsible for appropriately handling and storing components upon receipt.
• Follow the provided guidelines to ensure the longevity and optimal performance of the products.

Prompt reporting of any problems involving discrepancies:

• If you notice any discrepancies with your order, such as missing items or damaged products, please report them to our customer support within 24 hours‘ notice after receiving the shipment.

Return process guidelines:

• To initiate a return, contact our customer support for instructions.
• Follow the provided guidelines to ensure a smooth and efficient return process.