Refund and Return Policy

Promotional Items / Reduced-Priced Items:

• All items purchased at a reduced price are considered final sales.
• Specific conditions or restrictions regarding the return or exchange of promotional items will be communicated to customers at the time of purchase.

Non-Refundable and Non-Exchangeable for Discounted Items:

• Products purchased at a discounted price are ineligible for refunds or exchanges, except for damaged items, which can only be exchanged.

Return or Exchange for Regular-Priced Products:

• Regular-priced products may be returned or exchanged within 7 days of the delivery date.
• To initiate a return or exchange, please submit a request through the designated Return Form or contact our support team directly.
• Returned items must be in their original condition and packaging to qualify for a refund or exchange.

Return or Exchange for Regular-Priced Products Requirements:
Order Cancellation Timeframe:

• Cancellations must be submitted through the designated Cancellation Form to ensure proper tracking and processing. Cancellations through other channels will not be accepted.
• Customers can cancel their order within 1 hour of placing it, provided the order has not yet been dispatched.
• After the 1-hour window, the order will proceed to dispatch, and cancellations will no longer be accepted.

Cancellation After Dispatch (Order "On the Way"):

• Once the order has been processed and handed over to the courier for delivery, cancellations will not be accepted.
• If a customer still wishes to cancel an order that is already "on the way," the customer must agree to cover any shipping costs incurred up to that point. This amount will be deducted from the refund.

Replacement or Purchase for Returned Items:

• Upon the return of an item, the company will either provide a replacement or offer the customer the choice to acquire another item of equivalent value.

Damaged or Defective Items:

• A maximum of 24 hours of the date of the delivery notice is required.
• Notification via various channels will be accepted, or customer can use this FORM

Damaged or Defective Requirements:

If an item is received in a damaged or defective condition, customers should:

• Contact the company immediately with evidence such as photographs or a detailed description of the damaged items.
• The company will assess the evidence and then contact and guide the customer through the appropriate steps for return, replacement, or refund.

Customer’s Responsibility for Returns:

• Customers are responsible for covering the shipping costs associated with returning items.
• The company will not be liable for any shipping or handling costs incurred by the customer.

Cancellation Policy (Before Dispatch):

• You may cancel your order within 1 hour of placing it, as long as the item has not yet been dispatched.
• To request a cancellation, please contact us immediately through any of our available communication channels or by using this Cancellation Form.
• After the 1-hour window, orders will proceed to dispatch and can no longer be canceled.

Return Policy (After Delivery):

• Once you have received your order, you have 24 hours to initiate a return if the item is faulty, damaged, or incorrect.
• Please note that all returns must comply with our Return Policy Guidelines, and the product must be in its original condition and packaging.
• To start a return, please contact our support team using the details provided on our Contact Us page or submit a request through this Return Form.

Refund Payment Policy:

• Refunds are processed within 2-3 business days upon receipt and inspection of the returned item.
• The refunded amount will be credited to the original payment method.

Condition of Returned Items:

Customers may refund items under the following conditions:

• The item must be unused.
• The item must be undamaged.
• The item must be in its original packaging.

Upon receiving the returned items and verifying that they meet the conditions stated above, the company will initiate the refund process. 
The customer will be notified once the refund has been processed.

Exchange Policy:

Customers may exchange items under the following conditions:

• The item is eligible for return based on the conditions mentioned in the “Condition of Returned Items” section.
• Any additional costs or restrictions associated with the exchange will be communicated to the customer.

Shipping Regulations

Delivery Responsibility:

• We partner with external courier services to deliver all orders. Once your order is prepared for shipping, it will be handed over to a third-party courier for delivery.

Courier Contact Information:

• If you encounter any issues with the delivery of your order, please contact the courier directly using the contact number provided on your tracking information. Make sure to have your tracking number handy for faster assistance.
• In the unlikely event that the courier is unable to resolve your issue, please contact our support team for further assistance.

Contact Information:

• Please ensure you provide all important information, including a contact number, for any questions about your location.
• Once your order is ready for delivery, our team will call to verify the address and arrange the best delivery time.

Compliance with international shipping guidelines:

• We strictly adhere to international shipping guidelines, ensuring that all shipments comply with relevant regulations.
• Please note that due to restrictions, batteries, and chemicals can only be shipped within the UAE.
• For international shipping, please contact us via the “Contact Us” page for additional information and instructions.

Moving fragile electronics is a complex task:

• To guarantee the safe delivery of your electronic components, we employ specialized packaging techniques.
• Fragile items are handled with utmost care to prevent damage during transit.

Customs and import/export considerations:

• Customers are responsible for any customs duties or taxes incurred during the importation process.
• We provide accurate product information to facilitate smooth customs clearance.

International Shipping:

• If you are outside UAE, you can opt for UPS shipping.

Product Specifics

Classification of the products to make reference easy:

• Products are categorized for easy reference on our website.
• You can find detailed information in each product listing, including specifications and compatibility.

Product descriptions and specifications:

• Accurate product descriptions and specifications are provided on our website.
• If you have any questions or need further clarification, please contact our customer support.

Quality assurance standards and return policies for electronic components:

• We uphold high-quality standards.
• If you receive a product that does not meet expectations, please contact our customer support within 24 hours for a return or exchange.

Customer Responsibilities

Compliance on how components are handled and stored upon receipt:

• Customers are responsible for appropriately handling and storing components upon receipt.
• Follow the provided guidelines to ensure the longevity and optimal performance of the products.

Prompt reporting of any problems involving discrepancies:

• If you notice any discrepancies with your order, such as missing items or damaged products, please report them to our customer support within 24 hours‘ notice after receiving the shipment.

Return process guidelines:

• To initiate a return, contact our customer support for instructions.
• Follow the provided guidelines to ensure a smooth and efficient return process.

Legal and Regulatory Compliance

Addressing industry-specific standards:

• Our products adhere to industry-specific standards, ensuring they meet quality and safety requirements.
• We continuously monitor and update our practices to align with any changes in industry standards.

Consumer rights and obligations:

Customers have the right to receive products as described and in good condition.
Our obligations include providing accurate product information, processing orders promptly, and addressing any issues in compliance with consumer rights.

Dispute resolution and escalation procedures:

• In the event of disputes, we encourage customers to contact our customer support for resolution.
• If a resolution cannot be reached, we are committed to engaging in fair and transparent dispute resolution processes.

Warranty information and terms:

• Products are covered by a 6-12 months warranty against defects, depending on the supplier or the brand provider.
• The warranty period commences from the date of purchase.
• To initiate the warranty process, please contact us with your order details and a description of the issue.
• Additionally, there is no warranty provided for consumable items.

Communication channels for customer support:

For any inquiries or assistance, our customer support team can be reached via email or you can visit the Contact Us page for more information, or email us at sales@besomi.com