Shipping & Return Policy

 

1. UAE Shipping Policy

Delivery Areas

We deliver across the UAE using Zajel, a trusted local courier service.

⏱ Delivery Time

• Urban Areas: 1–2 business days (excluding public holidays)
• Remote Areas: 2–3 business days (excluding public holidays)

Shipping Charges

• Free shipping for orders above AED 100
• AED 15 flat rate for orders below AED 100
• Express delivery: AED 25 (optional upgrade)

Tracking Information

Tracking numbers are not automatically provided at this time. However, customers may request a shipment update by contacting our support team after dispatch.

 

2. Cash on Delivery (COD) Policy

• A AED 10 COD handling fee will be applied if this option is selected at checkout.
• Our customer service team will call the customer after order placement to confirm the order.
• If the customer is unreachable within a reasonable timeframe, the order will be cancelled.
• COD is not available for pre-order or international shipments.

 

3. Pre-Order Policy

Items marked as Pre-Order are subject to the following conditions:

• Cash on Delivery is not accepted. A 100% advance payment is required to confirm the order.
• Pre-orders cannot be cancelled, modified, or refunded once confirmed, as the item is specially procured.
• Estimated delivery timelines will be communicated by email after checkout. While we strive to meet these estimates, delays may occur due to supplier lead times or external factors.

 

9. Pickup Orders (Local Collection)

• If you select “Pickup” at checkout, our team will notify you once your order is ready for collection from our showroom.
• From the date of this confirmation, you will have 7 calendar days to collect your order.
• If you are unable to collect within this period, please contact our support team within the 7-day window to arrange a new pickup date.
• If we do not receive a response and the order remains uncollected after 7 days, it will be considered cancelled and the items will be restocked. In such cases, a store credit voucher for the full amount will be issued, which you can use toward your next purchase on our website.

 

5. International Shipping Policy

We offer global shipping via third-party couriers such as Aramex and DHL.

Estimated Shipping Fee

• An average fee of AED 180 is charged at checkout for international orders.

 

Important Note:
This is a base estimate only. The final shipping cost depends on your order's actual weight, size, and destination.

After checkout:

• We will confirm the final shipping cost based on the courier's invoice
• If the actual cost exceeds AED 180, we will contact you to request the additional amount

 

Hazardous Materials & Batteries – International Shipping Policy

Please note that hazardous materials and battery-containing items (such as lithium-ion or lead-acid batteries, aerosol cans, flammable chemicals, etc.) are not eligible for international shipping due to courier and aviation safety regulations.

• Any order containing restricted items will be reviewed and may be cancelled or modified.
• If such items are included in your international order, our team will contact you to suggest a suitable alternative or remove the restricted item before shipment.

 

Customs & Duties

• Customers are responsible for any customs duties, VAT, or import taxes applicable in their country.
• Besomi does not cover or reimburse these fees.

 

6. Return Policy (UAE & International)

Return Window

Items may be returned within 7 calendar days from the date of delivery.
Returns requested after this period will not be accepted.

Return Eligibility

• Items must be unused, in original condition, and returned with:
• Manufacturer’s box or anti-static bag
• All manuals, tags, accessories
• Items must not be marked, altered, or damaged

Non-Returnable Items

• Clearance, final-sale, or promotional items
• Made-to-order components or custom-cut wires
• Opened or used products (e.g., anti-static bags opened)
• Items missing original packaging or accessories
• Consumables (e.g., batteries, thermal paste) once opened

 

7. Return Methods & Fees

Option 1: Courier Pickup

• Free for defective or incorrectly shipped items
• AED 15 fee for non-defective item returns

Option 2: In-Person Return

• Always free (defective or not)
• Items can be returned to our showroom during working hours

 

8. Return Process

1. Submit a return request via the form or email.
2. Our team will provide pickup/drop-off instructions.
3. Repackage the item securely in original packaging.
4. Return via courier or in person.
5. Item is inspected upon arrival (within 3 business days).
6. Refund or exchange is processed upon approval.

 

9. Refund Policy

• Refunds are issued to the original payment method
• Processed within 5–7 business days of return approval
• Shipping fees are non-refundable, unless the return is due to defect or error

 

10. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect:

• Notify us within 48 hours of delivery
• Send item and packaging photos to: customerservice@besomi.com
• We will arrange a free replacement or full refund, including return shipping

 

10. Contact Us

Email: customerservice@besomi.com
Phone: +971 50 764 7390